Waiter Robot in Skudai: How a Chinese Restaurant Recovered Operations with Fast Robot Rental Support

Waiter Robot in Skudai: A Real Case from a Chinese Restaurant

In today’s fast-paced F&B environment, relying on a waiter robot is no longer optional — it’s operationally critical.

For a Chinese restaurant in Taman Ungku Tun Aminah, this became clear when their in-house robot suddenly stopped working.

What happened next reveals an important lesson for restaurant owners across Johor Bahru.

The Problem: When a Waiter Robot Stops, Everything Slows Down

This Chinese restaurant operates across two shoplots, serving Chee Cheong Fun and Yong Tao Foo to a steady stream of customers daily.

They had already integrated a waiter robot into their workflow — until:

• The robot could no longer be powered on
• Support response took longer than expected
• On-site troubleshooting was not immediately available
• The robot remained unused for 1–2 months

👉 Result?

• Slower food delivery
• Staff needed to make more manual trips
• Increased workload on the existing team

Simple truth: once you depend on automation, going back to manual is challenging.

The Turning Point: Adapting to Keep Operations Running

The team remained patient while awaiting updates.

However, as time passed without a clear timeline, they faced an important decision:

Continue waiting… or explore an alternative solution to keep operations running smoothly?

That’s when they decided to seek an alternative solution.

Why They Switched to 365Robot

The restaurant reached out to 365Robot Sdn Bhd — and the difference was immediate.

Here’s what stood out:

✅ Local support in Senai, Johor
👉 Nearby presence means faster response, without long delays

✅ Same-day response time
👉 No prolonged waiting for updates

✅ On-site support within 1–2 working days*
👉 Critical for F&B operations

*On-site support applies when the issue cannot be resolved via remote assistance.

✅ Flexible rental model (no pressure to buy)
👉 Try first before committing

This is especially relevant today, where businesses prioritise speed and flexibility over ownership.

The Solution: Fast Deployment of a Waiter Robot

After confirming the rental, deployment was completed within just 3 working days.

Setup Process Included:

• On-site mapping of the restaurant layout
• Customisation of:
  • Greeting scripts
  • Delivery messages
  • Visual display content

Key Functions Used:

• Food delivery to tables
• Plate collection

Technical Highlights:

• Dual SLAM navigation system
  Ensures accurate movement even in dynamic environments

• Large tray capacity (up to 40kg)
  Reduces the number of delivery trips

• 360° accessibility
  Improves ease of use for both staff and customers

👉 Translation: fewer trips, faster service, less stress.

Results: Real Operational Impact (Data-Driven)

Here’s the actual delivery data recorded after deployment:

Daily Robot Deliveries (March–April 2026)

• Peak days reached 143–144 deliveries
• Consistent daily range: 60–130+ deliveries
• “0” delivery days indicate shop closure (not performance issues)

👉 What this tells us:

1. High Utilisation

The robot is actively used throughout the day — not just a display feature.

2. Reduced Workload

Each delivery replaces a manual trip by staff.

👉 Example:
If there are 100 deliveries per day, that’s 100 fewer walking trips for staff.

3. Operational Stability Restored

From a robot being down for two months → to consistent, daily automated support

What This Means for Restaurant Owners

If your restaurant is facing:

• Staff shortages
• Slower service during peak hours
• An overextended team
• Delays in maintenance or technical support

Then this case highlights one important point:

A waiter robot is only as effective as the support behind it.

Local Advantage Matters (Johor Bahru)

One key reason this solution worked:

👉 Local presence in Johor

For F&B businesses, waiting days — or even weeks — for support is not practical.

With 365Robot’s local support in Senai:

• Faster troubleshooting
• Faster recovery
• Less business disruption

Flexible Robot Rental (Low Risk, High Confidence)

Unlike traditional models, 365Robot offers:

✔ Pay-Per-Trial Option

Try before committing
👉 No heavy upfront investment

✔ Rental or Purchase Flexibility

Scale based on your business needs

✔ Full Maintenance Included

• On-site support during rental or warranty period
• Defined SLA:

👉 This is what reliable operational support looks like.