Robot Receptionist in Malaysia: Transforming an Unattended Showroom into a Smart Experience Centre
In today’s competitive retail environment, customer experience plays a critical role in influencing purchase decisions. For multi-floor showrooms, ensuring consistent engagement on every level can be challenging.
This case study highlights how 365Robot Sdn Bhd implemented a robot receptionist solution (receptionist robot for showroom use) for a furniture & cabinet fitting supplier in Johor Bahru. By deploying a showroom robot tour guide at their 3rd floor experience centre, the business successfully enhanced visitor interaction and elevated their brand’s modern appeal.
The Challenge: An Unattended 3rd Floor Experience Centre
The client operates:
- Retail shop on 1st and 2nd floor
- Experience centre (showroom) on 3rd floor
The key challenge was that the 3rd floor experience centre typically had no dedicated staff stationed on-site.
Visitors who walked up to the showroom often:
- Felt unattended
- Did not fully understand the cabinet systems
- Missed product explanation opportunities
- Left without engaging deeper
While the retail team focused on walk-in customers downstairs, the showroom upstairs lacked guidance.
The business needed:
- A consistent greeter
- A product introducer
- A tour guide
- A way to connect visitors to staff when needed
Without hiring additional manpower.
The Solution: 365MiniBot – Robot Receptionist by 365Robot
365Robot Sdn Bhd deployed 365MiniBot, a compact yet powerful robot receptionist designed for retail and showroom environments.
Instead of functioning as a passive display device, the robot serves multiple roles within the showroom environment, including:
- Receptionist
- Robot promoter
- Showroom robot tour guide
- AI robot for retail interaction
How the Robot Receptionist Works in the Showroom
1. Automatic Greeting & Engagement
The robot detects visitors within 3 metres and:
- Greets them automatically
- Introduces the showroom
- Invites them to explore
If no one is nearby, the robot can enter into “attract mode” and broadcast customised TTS messages to increase engagement.
This ensures no visitor feels ignored, even without staff upstairs.
2. Customised Main Screen with 8 Interactive Buttons
The robot’s main interface supports up to 8 buttons. The client set up 6 buttons based on their needs.
Buttons include:
- Products Catalogue
- Live Tour
- Navigation
- Promotion
- Company Profile
- Talk To Us
The main screen design can match the company’s branding, including logo and visual theme.
All content can be updated remotely via the admin portal, allowing the showroom to:
- Change promotions during festive seasons
- Update catalogues
- Refresh content anytime
3. Showroom Robot Tour Guide Function
The robot guides visitors through the experience centre using:
- Image + TTS (Text-to-Speech)
- Image + Audio
- Video mode
This flexibility allows the business to present customised solutions such as:
- Kitchen cabinet and accessories display
- Wardrobe and accessories
- Bathroom accessories
- Bed display
- Custom crystal shelving solutions
Visitors can learn independently before deciding to approach staff.
4. Telepresence Video Call to Ground Floor
To bridge the staffing gap, 365Robot implemented a telepresence app (designed by our in-house team).
Visitors can:
- Initiate video call directly from the robot
- Speak with staff downstairs
- Receive live explanation or assistance
Staff can even remotely control the robot to guide visitors around the showroom.
This creates seamless communication between floors without requiring permanent manpower upstairs.
(*Telepresence function available with surcharge.)
Multi-Language Support for Malaysia Market
As a Malaysia-based robotics provider, 365Robot ensures local relevance.
The robot supports:
- English
- Mandarin
- Bahasa Melayu
This makes the robot receptionist suitable for Malaysia’s multilingual retail environment.
Business Impact & Observable Results
After implementation:
✅ Visitors receive consistent greeting
✅ Showroom operates professionally without standby staff
✅ Staff downstairs focus on high-value customer interaction
✅ More tech-forward and premium brand image
✅ Increased engagement with product catalogue and promotions
Importantly, the robot does not replace human staff.
Instead, it allows the team to focus on:
- Consultation
- Closing sales
- Complex enquiries
While the robot handles repetitive introduction and guidance tasks.
Why Robot Receptionist Is Ideal for Showrooms in Malaysia
Many Malaysian businesses face similar situations:
- Multi-floor retail layout
- Limited manpower
- Inconsistent customer experience
- Rising operational cost
A robot receptionist provides:
- 24/7 consistency during operating hours
- Interactive product introduction
- Smart retail automation
- Professional branding enhancement
It is especially suitable for:
- Showrooms
- Experience centres
- Interior design studios
- Technology galleries
- Retail exhibition spaces
Why Choose 365Robot Sdn Bhd?
Since 2022, 365Robot Sdn Bhd has provided robotics solutions to businesses across West Malaysia. 365Robot Pte Ltd, headquartered in Singapore, oversees regional operations, while 365Robot Sdn Bhd serves as the Malaysia entity supporting local clients. Our team not only supplies hardware, but also assists clients with content planning, system integration and post-installation optimisation to ensure the robot delivers measurable business value.
We provide:
- On-site installation
- Operation training
- Content setup guidance
- Remote admin access
- After-sales technical support
- Digital content assistance (optional service)
Our approach is not just hardware supply — we help businesses integrate robotics meaningfully into their operation.
Frequently Asked Questions About Robot Receptionist in Malaysia
1. Will a robot receptionist replace human staff?
No. A robot receptionist supports staff by handling greeting, basic introduction and navigation tasks, allowing human employees to focus on consultation and sales.
2. Is a robot receptionist suitable for a multi-floor showroom?
Yes. Businesses with unattended upper floors can use a robot for showroom guidance and telepresence connection to staff.
3. Can the robot content be updated remotely?
Yes. 365MiniBot supports remote content management via the admin portal.
4. Does the robot support multiple languages?
Yes. It supports multiple languages, including English, Mandarin and Bahasa Melayu, to suit Malaysia’s multilingual market.
Looking for Robot Receptionist in Malaysia?
If you are considering a robot receptionist for your showroom or retail space in Malaysia, speak to 365Robot Sdn Bhd today. Our team will assess your business needs and recommend a customised robot solution that enhances visitor experience while maintaining consistent engagement across your showroom space.